TERMS & CONDITIONS
TERMS OF SERVCE AND PRIVACY POLICY
Your privacy and security are important to us. Please read this Privacy Policy carefully and get in touch with us if you have any queries or concerns.
1. GENERAL TERMS AND CONDITIONS FOR ALL PATIENTS
1.1 These terms and conditions form the basis of the agreement between the patient (you/your) and Karwal Aesthetics (us/our)
1.2 Please read these terms and our privacy policy carefully and take the opportunity to ask us questions.
1.3 By registering with us, you agree to be bound by these terms.
2. APPOINTMENTS, DEPOSITS AND CANCELLATIONS
2.1 Booking Deposits
A £50 booking deposit is required for all appointments. This is redeemable from the treatment cost, however in the event of no treatment, Karwal Aesthetics will not refund the deposit as this will be used as consultation fee.
In the event of a no-show or when there is less than 72 hours notice of appointment cancellation or change, Karwal Aesthetics reserves the right to withhold your deposit.
2.2 Cancellation Policy
We kindly ask for a minimum of 72 hours notice when changing or cancelling appointments. We send appointment reminders via text & email 72 hours before your appointment date, so please inform us of any appointment changes as soon as possible.
Failure to give more than 72 hours notice for an appointment change or cancellation may result in your £50 deposit being used as a cancellation fee.
2.3. We will not reserve or guarantee any particular date and / or particular time which you request for any consultation or treatment unless you book an appointment for that time and date.
2.4. If you know you are going to be late for an appointment, you should contact us to tell us. If you arrive later than 15 minutes after an appointment time, we will try to provide the service (consultation and /or treatment) you have booked, but if we decide that we cannot, the appointment will be treated as cancelled without notice by you and, if we then decide to make a charge for that appointment cancelled without notice, sub-clause 2.1 will apply; We reserve the right to cancel your appointment and your deposit will be lost. Karwal Aesthetics have no obligation to rebook me on the same day or refund any money;
2.5. You may reschedule an appointment without charge if you give us at least 72 hours prior notice of the reschedule;
2.6. If you cancel an appointment, your deposit is non refundable;
2.7. If due to exceptional circumstances not limited to, illness, accidents and bereavement, you reschedule an appointment without giving us at least 72 hours prior notice, we will consider the circumstances and at our discretion decide whether to waive any charge for late cancellation that we are entitled to make under sub-clause 2.3 and 2.5.
2.8. We may cancel an appointment booked by you at any time before the time and date of that appointment in the following circumstances:
2.8.1. The required practitioner and/or materials necessary for the provision of the consultation or treatment are not available; or
2.8.2. There is an event outside of our reasonable control; If we reschedule an appointment in such circumstances, we will refund you in full any deposit or other advance payment you have made to us for that appointment. Unfortunately refunds will not however be given for any other expenses you may incur such as train tickets, flights, accommodation or loss of earnings;
2.8.3 We will use all reasonable endeavours to start the consultation or treatment at the appointment time you have booked, but the start may be delayed by the overrun of a previous appointment or by other circumstances. Our Doctor will take the amount of time necessary to provide comprehensive care and attention to every single patient and sometimes in complex or complicated cases this can result in clinic delays. If a delay to the start is at least 30 minutes, or, if at any time before or after you arrive for an appointment we notify you that there will be a delay of at least that time, you may reschedule the appointment.
3. TREATMENT RESULTS
3.1. To achieve the best possible outcome for our patients, Karwal Aesthetics will endeavour to discuss all suitable treatment options (including no treatment), fees, duration of results, risks and side effects. We encourage our patients to be involved during the consultation process as much as possible in order to understand cosmetic concerns and expectations. We will guide but never enforce treatment(s) on the day and ensure that you are fully informed throughout the process. Completion of verbal, written and photographic consent are mandatory before commencing treatment. However, Karwal Aesthetics reserves the right to refuse treatment if a patient is deemed to be unsuitable, unprofessional, defamatory, rude or abusive to any member of staff, or if the treatment is not in their best interests clinically or psychologically.
3.2. Dr Karwal will discuss treatment expectations with you at the consultation, and will strive to achieve the best result for you. Treatment results and duration of time may vary between individuals, with no guarantee of a desired result or duration of result. This is due to multiple factors, including face structure, skin type, pre-existing asymmetry, lifestyle factors and individual biological metabolism.
4. REFUNDS
4.1. Every effort will be made to ensure you have the best possible outcome but as with all medical procedures there can be a spectrum of results. As individuals differ in their responses to and the outcome of, the treatment, no clinical or financial guarantees can be given.
4.2. Treatment fees cannot be refunded in the case of a sub-optimal result including no result, or complications including allergic reactions, as all fees paid are related entirely to the services provided i.e. professional time, expertise, product costs and other costs incurred in providing the treatment, and those costs are incurred irrespectively of the results achieved.
No additional costs may occur should complications arise from the treatment and dissolving is required.
Karwal Aesthetics Clinic will not provide refunds on treatments that have been provided in good faith or refunds on treatments if the patient has had an adverse reaction to treatment.
5. PRODUCT REFUNDS
5.1. Products purchased in the clinic or over the phone are non-refundable unless they are faulty;
5.2 Faulty products will need to be returned to the clinic for an assessment before a refund can be processed.
6. RISK OF CLINICAL COMPLICATIONS
6.1. The health and safety of our patients is at the heart of all we do and while we will do our very best to ensure a satisfactory outcome, no clinical procedure is entirely risk-free and the results of any particular procedure cannot be guaranteed;
6.2. Although rare, some procedures have well documented complications and these together with your personal risk will be discussed during Your consultation and documented in the patient information leaflet and consent form;
6.3. Many complications can be managed simply and conservatively and we will, of course, treat these to the best of our abilities and knowledge. However, in the unlikely event of a complication being more serious and you needing further treatment outside of our expertise, arrangements will be made for you to be treated in the NHS, or if you wish, privately at your own cost. Please be advised that private medical insurance may not cover complications arising from aesthetic treatments.
7. EQUIPMENT SAFETY
Your safety comes first. If at any time we discover, or have concerns, that any of our equipment or machines are not in proper, working condition, we will ask you to reschedule your appointment and thank you for your understanding.
8. DOCUMENTS AND RECORDS
8.1. All patients must complete a booking form and provide contact details including full name, date of birth, address, telephone numbers and email address when booking an appointment;
8.2. All patients must complete a medical questionnaire at their first appointment, which is required for the consultation and treatment planning. This form will also be sent to you via email ahead of your appointment;
8.3. All patients will be asked to review and /or update their medical questionnaire at each appointment and will be asked to sign to confirm that their details remain accurate;
8.4. All patients will be asked to sign a consent form prior to any treatment. You have the right to change your mind to treatment at any time, even after you have signed the consent form;
8.5. We will keep records and case documents for each patient registered with us;
8.6. You have the right to request a copy of any documents which we may hold in relation to your care; and which we shall provide if given a equitable reason;
8.7. Non disclosure of any medical conditions, treatments past present or future will waive, discharge Karwal Aesthetics, it’s board, officers, independent contractors, affiliates, employees, representatives, successors and assigns from any and all liabilities, claims, demands, actions, and causes of action whatsoever, directly or indirectly arising out of or related to any loss, damage, injury or death, that may be sustained by me related or unrelated to Covid-19 while participating in any activity while in, on our around the premises in our Mayfair or Kingston facilities that may lead to unintentional exposure or harm.
9. LIMITATION OF LIABILITY
9.1. Karwal Aesthetics will not be liable in contract, tort or otherwise for any economical loss (including, without limitation, loss of profit) or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any services and/or goods to the patient;
9.2. It is the patient’s responsibility to ensure that he or she provide Karwal Aesthetics with all the relevant medical details prior to each treatment. Karwal Aesthetics will not be liable for any damage that occurs as a result of the patient’s failure to disclose such details;
9.3. The patient agrees to comply with all instructions and/or recommendations given to them, or on behalf of Dr Arun Karwal’s Karwal Aesthetics regarding their aftercare. Nothing in these Terms and Conditions shall exclude or limit; Karwal Aesthetics liability for death or personal injury as a result of our breach of these Terms and Conditions or as a result of our negligence.
10. SOCIAL MEDIA CONSENT (TO INCLUDE, PRINT, PAPER, DIGITAL, VIDEO AND SOCIAL MEDIA)
10.1. Upon you the client signing consent for his or her image to be used for promotional and social media use, you grant Karwal Aesthetics and it’s designees the right in perpetuity to use your name, likeness, image, voice, appearance, and performance as embodied in the product whether recorded on or transferred to video files, photographs, audio tapes, or other media, now known or later developed.
11. BOTULINUM TOXIN TOP UP/REVIEWS
11.1. Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. At this review you may be offered a complimentary additional treatment or ‘top up’ if it is clinically required;
11.2. Complimentary ‘top-up’ treatments must be taken 2-3 weeks after the initial treatment. If you are unable to attend the review appointment within this time period, no additional complimentary treatment or ‘top-up’ will be provided.
11.3. Only one free of charge “top-up” will be provided.
12. DERMAL FILLER TOP UPS / REVIEWS
12.1. Dermal filler top ups are chargeable.
12.2. One single free of charge “top-up” is provided for only the non surgical rhinoplasty treatments, within 2-3 weeks after the initial treatment, if required.
12.3. Follow-up appointments after dermal filler treatments can be offered if you would like Dr Karwal to check up on the treatment result.
12.4. Karwal Aesthetics likes to keep in touch with all our patients, therefore please contact us to arrange a follow-up appointment after a treatment if you wish, otherwise click the book now button on our website and book in a “ Review appointment”. If you fail to attend your follow up, another appointment will not be offered.
13. FEES AND PAYMENT
13.1. You must pay in accordance with our price list for all services on completion of those that we have provided to you;
13.2. You may pay us for services using any of the following methods:
13.2.1. credit / debit card, excluding Amex;
13.2.2. cash;
13.2.3. gift voucher; or
13.2.4. bank transfer.
13.3. We may alter our prices without prior notice, but if the price of any services increases between the time you book an appointment and the date of the appointment, the price increase for those services will not apply to your appointment.
13.4. Please note we never hold credit card information on file and will never ask you to reveal them to us. They will not be stored at the Karwal Aesthetics clinic.
13.5. Any email / text message discount offers that you may have received, will be applied as long as used according to email / discount offer instructions.
14. GIFT VOUCHERS
14.1. Gift vouchers are available on our website.
14.2. Gift vouchers are valid for the time period specified on the gift voucher email.
14.3. Gift vouchers may be redeemed only for treatments which we provide at the clinic and may not be redeemed partly or wholly for cash.
14.4. Gift vouchers can only be used by the recipient or purchaser of the voucher.
15. LOYALTY CARDS
15.1. Loyalty cards are available in our Mayfair Clinic.
15.2. Loyalty cards and reward stamps are only given after a BOTULINUM TOXIN treatment
15.3. Singular or multiple rewards card cannot be shared or swapped between client/s. Nor can you obtain any other persons stamp from their treatment.
15.4. Rewards stamps are not issued for top up and review appointments or any other treatment.
15.5. Rewards stamps can only be collected on full price treatments.
15.6. The completed rewards card discount cannot be redeemed or used in conjunction with any other offers, promotions, discounts including our combination treatment discounts.
15.7. You MUST bring your rewards card on the day of treatment to be issued the rewards stamp. The rewards stamp cannot be claimed retrospectively.
15.8. It is one stamp per day, regardless if you have multiple treatments. You can not break up your treatments in to separate transactions in the attempt to claim additional reward stamps.
15.9. The discount reward can only be used against the BOTULINUM TOXIN treatment of the individual that the rewards card belongs to.
15.10. If you loose your rewards card or deem it stolen, we reserve the right to not issue you a replacement.
16. ELIGIBILITY FOR TREATMENT
16.1. We will not provide treatment to you if following your consultation, we believe that the treatment is not suitable for you or is not likely to be successful, as individuals differ in their responses to, and the outcome of, the treatment.
16.2. We will not provide treatments to you if you are aged under 18. We may require evidence of your age for that purpose;
16.3. We will not provide treatments to you if you are pregnant, think you may be pregnant or are currently breast feeding; We will not provide certain treatments to you if you have a medical condition or are taking medication that may make that treatment unsuitable for you;
16.4. We will not undertake any treatment or procedure that is in conflict with any law in force, any voluntary or mandatory code of practice, or any similar rules, regulations or codes.
17. TREATMENT PACKAGES
17.1. All treatments purchased as a package of treatments must be paid in full in advance or at the time of your first treatment;
17.3. All packages of treatments are non-refundable and non-transferable;
17.4. If you are unable to complete the course of treatment due to a severe or terminal medical condition, we will refund you the balance. The refund will be calculated by deducting the full list price of all treatments already taken, from the total price of the course of treatment, and the difference will be returned to you;
17.5. We do not offer a refund or transfer of payment in the event of short term/ temporary side effects such as reddening, bruising, swelling, mild burning, blistering or hypo/hyperpigmentation as well as very rare side effects such as scarring and permanent discolouration.
17.6. The cost of a single treatment is more expensive than the cost of a package of treatments
18. REFERAL PROGRAM
Karwal Aesthetics is excited to offer a referral program to our valued customers. When you refer a friend or a loved one to our aesthetics services, you both can enjoy a discount of £30 off on your next treatment. Please note, new referrals only.*
Here's how it works:
Refer a friend to Karwal Aesthetics for their next aesthetics treatment.
Your friend mentions your name when booking their appointment.
Both you and your friend will receive £30 off on your next appointment.
19. MODEL TREATMENTS
You can apply for a model treatment via our Become a Model page, located in the footer or simply email us at contact@karwalaesthetics.com and provide us with the following:
Full Name
DOB
Telephone number
3 clear pictures of your face. (1 frontal and 2 from the sides).
Kindly let us know which area or treatment you are enquiring about. Dr Arun will review/assess your photos and email you with personalised medical feedback of suitable treatments, procedure details, cost, along with before and after images of similar treatments/cases treated in our clinics.
To apply you have to be over the age of 18.
Please note, Karwal Aesthetics reserves the right to refuse a model treatment at a model price if we think you are not suitable for the desired treatment.
In applying for this treatment you consent for Karwal Aesthetics to take photographs and video content for the website and social media accounts which will be used as educational and other content.
If you are selected for the model treatment, you will be asked to pay a deposit fee of £50, which will NOT be deducted from your treatment cost. Additionally, the Cancellation Policy will apply, meaning in the event of no show, cancellation or appointment change, Karwal Aesthetics reserves the right to withhold your deposit, therefore deposit is non refundable;
20. COMPLAINTS & COMPLIMENTS
Dr Karwal prides himself with many happy patients, and has built his patient base predominantly from recommendations and referrals.
If you are pleased with your treatment, we would love to hear about this. If we have not quite met your expectations, please allow us the opportunity to review the results and discuss this with you.
If you still feel the issue has not been resolved and wish to make a formal complaint please contact our clinic coordinator, in writing by emailing karina@karwalaesthetics.com with the subject heading “Formal Complaint”. We aim to acknowledge all written complaints within 5 working days.
21. FEEDBACK
All feedback is appreciated, both positive and negative. Feedback is used to review and improve the quality of service. You may submit your feedback verbally, in writing, via email, on social media or via the clinic website.
22. CHANGES TO TERMS AND CONDITIONS
We may from time to time change these Terms and Conditions without notice, but an up to date version will be available on our website.
23. NO WAIVER
No failure or delay by us or you in exercising any rights under these Terms and Conditions means that we or you have waived that right, and no waiver by us or you of a breach of any provision of these Terms and Conditions means that we or you will waive any subsequent breach of the same or any other provision.
24. HOW WE USE YOUR PERSONAL INFORMATION (DATA PROTECTION)
24.1. All personal information that we may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) / The Data Protection Act 2018 and your rights under the GDPR; For complete details of our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to our privacy notice available from the clinic manager.
25. GOVERNING LAW
These terms and conditions are governed by and construed in accordance with the laws of London, England and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
26. LAW AND JURISDICTION
26.1. These Terms and Conditions, the Contract, and the relationship between you and us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.
26.2. Any dispute, controversy, proceedings or claim between you and us relating to these Terms and Conditions, the Contract, or the relationship between You and us (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England & Wales.
27. ENTIRE AGREEMENT
27.1 These Terms and Conditions constitute the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
27.2 Each party acknowledges that in entering into these Terms and Conditions it does not rely on and shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Terms and Conditions. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Terms and Conditions.
28. THIRD PARTY RIGHTS
28.1 These Terms and Conditions do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the agreement.